Dunkin'

3.8(1,124)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

12311 Nacogdoches Rd
San Antonio, Texas 78217
United States

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Hours

Open • Closes Today at 10:00 PM

Monday5:00 AM - 10:00 PM

Tuesday5:00 AM - 10:00 PM

Wednesday5:00 AM - 10:00 PM

Thursday5:00 AM - 10:00 PM

Friday5:00 AM - 10:00 PM

Saturday6:00 AM - 10:00 PM

Sunday6:00 AM - 10:00 PM

Contact & Links

Contact Information

(210) 281-5830

Restaurant Link

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About Dunkin'

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Price range: inexpensive

Google-sourced data last fetched on September 6, 2025.

3.8/5

Based on 1,124 reviews

Recent Reviews

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Vivyann Guerrero

a month ago

Horrible experience. My friend simply asked for her receipt for her online order she placed and she was met with rudeness and so much hostility from a supposed “shift leader”, I understand people migh...

Gloria Enriquez

a month ago

This particularly Dunkin Donuts is the best. People are so nice and no matter what time I go, the sausage egg cheese breakfast in croissant is so delicious I mean perfect, never burnt, never smelling ...

Desirae Yvette

a month ago

Shift leaders here are terrible, I’m highly uncomfortable and unsatisfied with the customer service given, it’s not taught or reinforced. When a shift leader shows no empathy or compassion towards cus...

Trendset with Gabby

a week ago

I truely hope this gets to a manager I came in on a Sunday and went through drive thru and Jerimiah Was so rude to me when I asked for cup holder and got mad and said I have to just come in the sto...

Nesha Walters

3 months ago

This location is my fav because they always make my coffee just how I like it. Everything is always available. Like Ive never been there and they were out of donuts n stuff. Every worker that I've enc...

What People Are Saying

Overall Experience

The dining experience appears to be inconsistent, with a mix of highly positive and strongly negative reviews suggesting varying levels of customer satisfaction. Overall sentiment leans toward dissatisfaction due to multiple complaints.

Customer Favorites

The sausage egg cheese breakfast croissant and kolaches are mentioned as particularly enjoyable menu items. Coffee quality is also highlighted positively by some customers.

Atmosphere & Service

Some customers praise the kindness, professionalism, and helpfulness of specific employees and managers. However, others report instances of rudeness, hostility, and unprofessional behavior from staff, including shift leaders, creating a negative service experience.

Value & Quality

The reviews offer mixed opinions on food quality, with some praising the freshness and taste of certain items while others report unsatisfactory drinks. There is no mention of pricing or portion sizes.

Areas for Improvement

Addressing unprofessional and rude behavior from certain staff members, particularly shift leaders, is crucial for improving customer service. Ensuring drink orders are made correctly and receipts are provided upon request are also areas for improvement.

Recent Trends

Recent reviews highlight concerns about staff attitude, specifically related to a staff member named Jerimiah, and unwillingness to remake unsatisfactory drinks or provide receipts. This indicates a decline in service quality and customer relations.