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Sugar Factory New York - Time Square in New York, main image

Sugar Factory New York - Time Square

$$$
4.6(4,645)
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Menu Highlights

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Sugar Factory Rainbow Sliders at Sugar Factory New York - Time SquarePopular

Sugar Factory Rainbow Sliders

$28

Our classic colorful sliders, served with American cheese, crispy onions, pickles and the signature Sugar Factory sauce. Accompanied with a complimentary Sugar Factory Duck!

Popular

Insane Double Stack Rainbow Pancakes

$31

fluffy colorful rainbow buttermilk stack, warm maple syrup, powdered sugar and butter. Served with chocolate chips, gummy bears, strawberry preserve, whipped cream with rainbow sprinkles. Comes with a signature Sugar Factory rubber duckie for you to take home!.

Chicken Tenders at Sugar Factory New York - Time Square

Chicken Tenders

$16

Crispy chicken breast tenders served with classic ranch sauce.

Buffalo Chicken Wings at Sugar Factory New York - Time Square

Buffalo Chicken Wings

$20

Tossed in Buffalo sauce, and topped with green onions. Served with a side of celery sticks and ranch dressing.

Sampler Platter at Sugar Factory New York - Time Square

Sampler Platter

$31

Buttermilk onion rings, crispy chicken tenders, Buffalo wings, and Mac and Cheese pops. Served with dipping sauces.

Tomato Bisque at Sugar Factory New York - Time Square

Tomato Bisque

$14

Creamy tomato soup, basil, and parmesan crostini.

Caesar Salad at Sugar Factory New York - Time Square

Caesar Salad

$16

Romaine hearts, shaved Parmesan cheese, housemade croutons, tossed in creamy Caesar dressing, topped with a Parmesan crostini. (Add Chicken $10, Shrimp $10, Steak $15, Salmon $19).

Ginger Sesame Chicken Salad at Sugar Factory New York - Time Square

Ginger Sesame Chicken Salad

$22

Shredded cabbage, Julienne carrots, water chestnuts, green onions, mandarin orange, and basil. Toasted with sesame seeds, roasted peanuts, cilantro and crispy wontons with ginger sesame dressing.

APPETIZERS · 12SOUPS & SALADS · 7HAWAIIAN SWEET ROLLS · 5LOADED FRIES · 5TACOS · 6QUESADILLAS · 6FAJITAS · 4SANDWICHES · 13MONSTER BURGERS · 11Sushi Rolls · 3PASTAS · 8STIR FRY · 3GRILL & ENTREES · 8SIDES · 8PANCAKES · 17FRENCH TOAST · 10EGGS, OMELETS · 8EGGS BENEDICT & SANDWICHES · 4BREAKFAST COMBOS · 4BRUNCH SIDES · 11DESSERT MENU · 6WAFFLES · 15OLD FASHIONED SUNDAES · 6CLASSIC SHAKES · 8INSANE MILKSHAKES · 12HOT CHOCOLATE · 3SMOOTHIES · 4SQUEEZED JUICES & LEMONADES · 6COFFEE & ESPRESSO · 17ICED COFFEES & COLD BEVERAGES · 10

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Location & Hours

Address

694 8th Ave, New York, NY 10036, USA
New York, New York 10036
United States
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Hours

Open • Closes Tuesday at 12:00 AM
Monday8:00 AM - 12:00 AM
Tuesday8:00 AM - 12:00 AM
Wednesday8:00 AM - 12:00 AM
Thursday8:00 AM - 12:00 AM
Friday8:00 AM - 12:00 AM
Saturday8:00 AM - 1:00 AM
Sunday8:00 AM - 12:00 AM

Contact & Links

Contact Information

(347) 721-9066

Restaurant Link

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About Sugar Factory New York - Time Square

Price range
expensive

Google-sourced data last fetched on July 30, 2025.

4.6/5
Based on 4,645 reviews

Recent Reviews

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David

a week ago

We had a fantastic experience at Sugar Factory Times Square! The food was delicious, and the service was top-notch. One standout dish was the strawberry cheesecake stuffed waffles—absolutely incredibl...

Joe Pacheco

2 weeks ago

The customer service was great especially when my girl and I had reservations and we were immediately taken to our table without waiting. Warren took take care of us. He was very attentive to making s...

Megan McClintic

a month ago

The vibe is great, but the food is terrible and the service is lacking. We waited forever for everything, never got refills on our water, had by far the worst truffle fries of my life (no truffle and ...

Melody Ramos

in the last week

Celebrating my daughter's ninth birthday at the Sugar Factory in New York City was a long-standing dream, but our experience did not meet expectations. Despite being there for the first time, our wait...

Shikita

a month ago

The Sugar Factory was such a good vibe! The music was great, the food was tasty, the drinks were amazing & service was great!. Our waitress Helia was very attentive and engaging. She made our experien...

What People Are Saying

Overall Experience

The dining experience appears to be mixed, with some customers praising the fun atmosphere and service, while others expressed disappointment in the food quality and overall value. The average rating suggests moderate satisfaction.

Customer Favorites

Strawberry cheesecake stuffed waffles and the sliders were mentioned positively. Several reviewers enjoyed the drinks.

Atmosphere & Service

The restaurant is often described as having a great vibe and good music; attentive and friendly service from specific staff members like Mila, Warren, and Helia was noted positively.

Value & Quality

Some reviewers found the food overpriced for the quality, citing examples of undercooked fries, unseasoned salmon, and high costs for simple meals. Others found the food tasty and enjoyable.

Areas for Improvement

Food quality, particularly for the price, is an area for improvement. Attentiveness and proactive service from all waitstaff could also be enhanced.

Recent Trends

Recent reviews reveal a contrast between exceptional service experiences and significant disappointments, indicating potential inconsistency in service quality and order fulfillment.

Frequently Asked Questions

Where is Sugar Factory New York - Time Square located?

Sugar Factory New York - Time Square is located at 694 8th Ave, New York, NY 10036, USA.

What is the price range at Sugar Factory New York - Time Square?

Sugar Factory New York - Time Square is listed as expensive.

Where can I find the hours for Sugar Factory New York - Time Square?

The listed hours for Sugar Factory New York - Time Square are shown in the Location & Hours section on this page. Hours can change, so confirm before visiting.

How can I contact Sugar Factory New York - Time Square?

Call Sugar Factory New York - Time Square at (347) 721-9066. Ask the restaurant directly about reservations or large parties.

Photos of Sugar Factory New York - Time Square

Sugar Factory New York - Time Square restaurant in New York - main photo
Main
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Sugar Factory New York - Time Square restaurant in New York - photo 9
Sugar Factory New York - Time Square restaurant in New York - photo 10

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