Jimmy John's

3.8(168)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

6940 Farm to Market 1960 Rd W B
Houston, Texas 77069
United States

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Hours

Open • Closes Today at 9:00 PM

Monday11:00 AM - 9:00 PM

Tuesday11:00 AM - 9:00 PM

Wednesday11:00 AM - 9:00 PM

Thursday11:00 AM - 9:00 PM

Friday11:00 AM - 9:00 PM

Saturday11:00 AM - 9:00 PM

Sunday11:00 AM - 9:00 PM

Contact & Links

Contact Information

(281) 440-4034

Restaurant Link

Visit Restaurant Link

About Jimmy John's

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

Price range: inexpensive

Google-sourced data last fetched on December 5, 2025.

3.8/5

Based on 168 reviews

Recent Reviews

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Shawna Mccullough

7 months ago

Made us official Jersey Mikes only sandwich eaters. There was like 5 little blades of lettuce on our sandwiches, nobody got the pickles we asked for, and the guacamole was missing off on. Mike's STA...

R B

4 months ago

One female (thick in size) was very pushy in getting my order “off the register” until I had to literally stop her from putting unwanted items on it. There were more tomatoes than lettuce on my sandwi...

Amy Biele

3 weeks ago

I will never eat at Jimmy John's again because of the multiple terrible experiences I had at this location. Probably the worst customer service I've ever experienced.

Lenny P

11 months ago

I ordered 2 jalapeño ranch dips. Not included in my bag. I only ordered from here because I had a taste for them. Thanks for not including everything that I ordered and paid for.

Vicky Hall

3 months ago

Had to call corporate as I called Ariel, employee said she was busy! I then got hung up. Tried calling back several times no answer. STAY CLEAR OF THIS UNPROFESSIONAL SANDWICH SHOP!!! Thought this te...

What People Are Saying

Overall Experience

The overall dining experience appears to be negative, marked by issues with customer service, order accuracy, and food quality, resulting in customer dissatisfaction. The low average rating indicates significant problems.

Customer Favorites

Jalapeño ranch dip is mentioned as a desired item. No other customer favorites are explicitly mentioned in the provided reviews.

Atmosphere & Service

Reviews mention unprofessional behavior from staff, including hanging up on customers, rudeness, and a perceived lack of attention to detail. One review notes that employees didn't smile and were pushy.

Value & Quality

Some customers felt that the food quality was poor, with concerns about the amount of lettuce, missing ingredients, potentially moldy bread, and brown avocado spread. Customers felt they did not receive good value for their money.

Areas for Improvement

Customer service needs significant improvement, including resolving order issues promptly and treating customers with respect. Order accuracy is another key area needing attention, with multiple reports of missing or incorrect items.

Recent Trends

Recent reviews suggest ongoing issues with customer service and order fulfillment, including missing items and unprofessional staff interactions. One review mentions being banned from the store due to perceived false complaints.