Fairmont Royal York

4.4(12,444)

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Location & Hours

Address

100 Front St W, Toronto, ON M5J 1E3, Canada
Toronto, Ontario M5J 1E3
Canada

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(416) 368-2511

Restaurant Link

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About Fairmont Royal York

Elegant period property featuring hand-painted ceilings, a spa & dining options, plus afternoon tea.

Price range: moderately priced

Google-sourced data last fetched on August 23, 2025.

4.4/5

Based on 12,444 reviews

Recent Reviews

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Lida M

a week ago

Had a mediocre stay here. The lobby is an incredible attraction throughout the year - but the hotel experience is sub par. From the moment I arrived & the bellman took my luggage, service felt sub pa...

Ryan Wraight

2 weeks ago

The hotel stay was nice. Room was clean, staff were very nice and friendly. I have two complaints: I wish the Bar was open later on the long weekend. I wanted to get a drink after seeing my concert bu...

Casey Gosleigh

a month ago

Professional, consistent service. Able to check in early that day. Close to events we were attending. Luggage storage so close to train station is a huge plus+. Beautiful seasonal displays in lobby....

Jeffrey B

a week ago

Not a fan of the gratuity gouging. Tip built in? Shouldn’t I be the judge of what I give as a tip? Whose money is it? Isn’t a gratuity based on your experience with the service/time/food? The hotel wa...

Canice Poon

a week ago

Pretty expensive for what you get. We stayed for one day to be close to the CN Tower and Union Station, hoping to give my friends a great experience after landing. However, the person at the check in ...

What People Are Saying

Overall Experience

The overall experience appears to be mixed, with some guests appreciating the location and historical aspects, while others found the service and value lacking. The average rating suggests a need for improvement in several areas to ensure a consistently positive experience.

Customer Favorites

The Rein restaurant's breakfast was mentioned positively, and the 1st class coffee/tea service was appreciated. Beautiful seasonal displays in the lobby are also a plus.

Atmosphere & Service

The lobby's ambiance and seasonal displays are frequently praised, and some staff members were described as nice and friendly. However, several reviews mention subpar, terse, dismissive, or rude service from various staff members including check-in, bellmen, and servers.

Value & Quality

Several reviews mention that the hotel is expensive for what it offers and that other hotels in the area are better and less expensive. Restaurant service cost did not match the experience.

Areas for Improvement

Improving customer service across all staff interactions is a key area for improvement. Addressing issues with luggage handling, elevator functionality, room design, and in-room dining availability is also needed.

Recent Trends

Recent reviews highlight concerns about built-in gratuity and its impact on the tipping experience. There are also complaints about misleading information or limitations associated with promotional offerings like the wine and dine card.