** Experiences vary significantly, from excellent to very poor, aligning with the 3.0/5 average rating; recent feedback (within the last year) trends mostly negative.
2. **Customer Favorites:** Specific highlights include sandwiches prepared meticulously by staff like Caleb and Tracy, and a well-made wrap praised for its portion size by Aidan.
3. **Atmosphere & Service:** Service quality is inconsistent: some customers praised specific staff (Caleb, Tracy, Aidan) for being amazing and helpful, while others reported rude, dismissive service and issues with order prioritization (online vs. in-person). One reviewer noted a stocked drink station and past improvements.
4. **Value & Quality:** Concerns about value are prominent, with recent mentions of significant price hikes ($13-$15 for items) and extremely small portion sizes ("empty sandwiches"), contrasting with older reviews praising great portions and quality. Food quality itself received mixed mentions from "amazing" to "wasn't bad".
5. **Areas for Improvement:** Key areas for improvement center on addressing the perceived poor value (high prices vs. small portions) and inconsistent customer service, including staff attitude, order accuracy, and attentiveness.
6. **Recent Trends:** Recent feedback (within the last year) primarily highlights significant price increases, reduced sandwich fillings ("empty," "smaller than my wrist"), and poor or rude customer service interactions, despite one positive recent review praising specific employees.
