Papa Johns Pizza

3.9(213)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

700 W Main St
Russellville, Arkansas 72801
United States

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Hours

Open • Closes Tuesday at 12:00 AM

Monday9:30 AM - 12:00 AM

Tuesday9:30 AM - 12:00 AM

Wednesday9:30 AM - 12:00 AM

Thursday9:30 AM - 12:00 AM

Friday9:30 AM - 1:00 AM

Saturday9:30 AM - 1:00 AM

Sunday9:30 AM - 12:00 AM

Contact & Links

Contact Information

(479) 858-7272

Restaurant Link

Visit Restaurant Link

About Papa Johns Pizza

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.

Price range: inexpensive

Google-sourced data last fetched on April 12, 2025.

3.9/5

Based on 213 reviews

Recent Reviews

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Jorge Perez

5 months ago

I have ordered so many times with no issue at all until recently. When I made my call it was so hard to communicate with the person because they kept cutting off and 99% of the time it sounded static....

William Smith

7 months ago

I don't know if it was a lazy worker or jackass owner trying to maximize profits. Actually, I would bet it was the employee that couldn't be bothered. I ordered a "The Works" pizza with added jalapeñ...

Sommer Grant

a month ago

Good place they even have heart pizzas for valentines day

Justin

2 months ago

Every time we order square cut they give us pie cut we called to tell them they got it wrong again and would they read the ticket and the manager just hung up on us like we were yesterday's garbage ho...

Janet Freeman

5 months ago

Ordered online tonight. Said it would be ready 7:02-7:12. Got to store about 7:10, paid, and waited. And waited, and waited. At 7:30 the lady working said she just put label on box (triggering her to ...

What People Are Saying

Insight 1

Here is a structured summary based *only* on the provided customer reviews:

**Overall Experience

** Based on the 1.8/5 average rating across these 5 reviews, the overall customer experience appears predominantly negative, frequently marked by incorrect orders, poor service interactions, and long wait times.

**Customer Favorites

** Specific items mentioned include seasonal heart-shaped pizzas and "The Works" pizza; bread items were also ordered, though one resulted in an incorrect order.

**Atmosphere & Service

** Service is frequently criticized, with reports of rude staff (including management hanging up), significant delays beyond estimated times, poor phone communication quality, and inaccurate order fulfillment.

**Value & Quality

** Concerns were raised about food quality and accuracy, including pizzas missing toppings, having sparse sauce/cheese, incorrect cuts, and receiving plain bread instead of the expected item.

**Areas for Improvement

** Key areas needing improvement based on these reviews are order accuracy (correct toppings, cuts, items) and customer service, particularly in handling complaints and communication.

**Recent Trends

** While the most recent review (1 month ago) was positive about a seasonal item, the review just before it (2 months ago) reported significant issues with order accuracy and rude customer service, continuing themes seen in older reviews.