Grand Sierra Resort and Casino

4.3(30,462)

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Location & Hours

Address

2500 E 2nd St
Reno, Nevada 89595
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(800) 501-2651

Restaurant Link

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About Grand Sierra Resort and Casino

Colorful quarters in a vibrant property with eclectic dining & a casino, plus a spa & a theme park.

Price range: moderately priced

Google-sourced data last fetched on November 16, 2025.

4.3/5

Based on 30,462 reviews

Recent Reviews

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Tonya DePatie

2 weeks ago

Room was large and comfortable. Was there for 2 nights. Housekeeping missed providing more toilet paper and it too 2 hours to get it. That was a bit rough since I NEEEDED it. So much to do inside ...

Mindy Bills

a week ago

I like how welcoming and attentive An An was from the moment I sat down at the High Limit bar. She has an incredible personality that makes you feel like a regular, even if it’s your first time there....

m panos

3 weeks ago

Would give less than one star if I could. Site 167. Oct 23. We stayed one night at the Grand Sierra “Resort” RV park — which, as it turns out, was literally being demolished the next day — something ...

Nathan Hawkes

a month ago

Honestly, just about every thing about this resort is good. They have a great location. It is not far from the airport. It’s easy to get to from the freeway. It is near many other attractions in Reno....

Nirmal Karthik

2 weeks ago

Maybe I just got unlucky, but honestly I didn't feel like this was all it was cracked up to be. I reserved a couple nights before and booked a 1 bed; when I checked in, they told me all they had were ...

What People Are Saying

Overall Experience

The reviews suggest a mixed experience, with some guests praising specific aspects like service and amenities, while others encountered issues with room conditions and access to promised services. The average rating indicates that while some guests had positive experiences, there were also notable negative experiences.

Customer Favorites

No specific dishes or menu items were mentioned as favorites in the provided reviews.

Atmosphere & Service

One review highlights exceptional service from a bartender named An An, emphasizing her welcoming personality, attentiveness, and ability to remember customer preferences. Other staff interactions varied, with reports of both friendly and unhelpful service at the front desk.

Value & Quality

Some reviewers found the resort to be an amazing space for a reasonable price, while others felt they did not receive the value they expected due to issues with the room or lack of access to amenities. The quality of rooms varied; some were described as recently remodeled, clean, and comfortable, while others were unclean or had broken amenities.

Areas for Improvement

Issues with room cleanliness, broken amenities (thermostat, showerhead), and inconsistent front desk service were mentioned as areas needing improvement. A specific issue was the lack of transparency regarding the closure of the RV park and the unavailability of promised amenities.

Recent Trends

Recent reviews highlight both positive experiences with attentive service and comfortable rooms, as well as negative experiences related to unaddressed maintenance issues and inconsistent service quality. This suggests a variability in the guest experience.