Dunkin'

3.7(779)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

4130 Fairmont Pkwy
Pasadena, Texas 77504
United States

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Hours

Open • Closes Today at 10:00 PM

Monday5:00 AM - 10:00 PM

Tuesday5:00 AM - 10:00 PM

Wednesday5:00 AM - 10:00 PM

Thursday5:00 AM - 10:00 PM

Friday5:00 AM - 10:00 PM

Saturday5:00 AM - 10:00 PM

Sunday5:00 AM - 10:00 PM

Contact & Links

Contact Information

(346) 771-8064

Restaurant Link

Visit Restaurant Link

About Dunkin'

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Price range: inexpensive

Google-sourced data last fetched on January 26, 2026.

3.7/5

Based on 779 reviews

Recent Reviews

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Hilda Nino

3 weeks ago

The coffee is always on point, love it. I’ve been going to this location for 3 years, you only get good customer service from the store manager, everyone else is always mad or irritated. The work atmo...

Esmeralda Campos

6 months ago

I'm a regular customer, I go on a daily basis to have my coffee ☕️ 🥐🍩.All the employee s great me an wished me a good day.

S G

4 months ago

I went this morning 9/25 around 10–11 AM. The speed and order is always on point here, but the customer service isn’t, like today. The young girl with glasses working the drive thru was really rude, a...

Angela Kay

5 months ago

I love coming to this Dunkin’ Donuts because it’s close to work and I enjoy their coffee, but one employee an older lady with a heavy accent at the intercom has consistently made me feel uncomfortable...

Veronica Rodriguez

5 months ago

After picking up my German shepherd female from daycamp at PetSmart. I decided to go get some ice cream for myself. When I got to the drive through window the Baskin Robbins/ Duncan donuts employee s...

What People Are Saying

Overall Experience

The restaurant appears to offer a mixed experience, with positive remarks on coffee and speed but significant concerns regarding customer service and employee demeanor, resulting in an average rating.

Customer Favorites

Coffee is a consistently praised item, with customers highlighting its quality. Pup cups for dogs are also appreciated.

Atmosphere & Service

Customer service is inconsistent, with some employees, particularly the store manager and one employee who offers pup cups, providing positive experiences, while others are perceived as rude, annoyed, and unwelcoming, leading to a potentially hostile work atmosphere.

Value & Quality

No comments about pricing, portion sizes, or food quality were mentioned, aside from the positive comments about the coffee.

Areas for Improvement

Improving employee attitudes and customer service, particularly addressing rudeness and unwelcoming behavior at the drive-thru, is crucial. Addressing the potential work atmosphere issues that may contribute to poor customer service is also needed.

Recent Trends

More recent reviews highlight concerns about consistently rude and annoyed customer service, particularly at the drive-thru, with customers noting a decline in their overall experience due to employee attitude.