Shake Shack Upper West Side$$4.2(8,326)Restaurant LinkView Photos✦AI Review SummaryLocation & HoursAddress366 Columbus AveNew York, New York 10024United StatesGet DirectionsHoursClosed • Opens Today at 10:30 AMMonday10:30 AM - 11:00 PMTuesday10:30 AM - 11:00 PMWednesday10:30 AM - 11:00 PMThursday10:30 AM - 11:00 PMFriday10:30 AM - 11:30 PMSaturday10:30 AM - 11:30 PMSunday10:30 AM - 11:00 PMContact & LinksContact Information(332) 222-3422Restaurant LinkVisit Restaurant LinkAbout Shake Shack Upper West SideHip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.Price rangemoderately pricedGoogle-sourced data last fetched on November 14, 2025. 4.2/5Based on 8,326 reviewsRecent ReviewsView all Google reviews →Mxsa month agoGood spot for a quick bite. The burgers are tasty and consistent with other Shake Shack locations, and the shakes never disappoint. Service can be a bit slow during peak hours, and seating inside is l...Read moreBradley C6 months agoI ordered a brownie batter hot cocoa shake and French fries today. The shake was decent. I did get a few small pieces of broken down brownie crumbs. The fries were pretty nice actually. It was crispy...Read moreJhonelle Bullockin the last weekGreat burger spot after a walk through Central Park. Even though it can be a little crowdy during peak hours, its worth the wait. The burgers were tasty and fresh and seating is available both on the ...Read moreInês Moreira4 months agoThe food taste really good! I asked for my burguer with no bun and it came amazing prepared! Totally recommend! At the end the lady that works at the store (Madina) told me that my drink was refillabl...Read moreAngelo Lencinaa month agoI’d like to express my sincere thanks to Mamodou for the outstanding service at Shake Shack. He was extremely friendly, fast, and attentive, which really made our experience special. Thank you so much...Read moreWhat People Are SayingOverall ExperienceThe dining experience is generally positive, with customers enjoying the food and friendly service. The restaurant is considered a good spot for a quick bite.Customer FavoritesBurgers and shakes are popular choices. The French fries receive positive feedback for their crispness.Atmosphere & ServiceThe staff is consistently described as friendly and helpful, with specific employees like Mamodou and Madina being praised for their exceptional service. The restaurant layout is noted as potentially awkward for takeout orders, and seating can be limited during peak hours.Value & QualityThe burgers are consistently described as tasty and fresh. Free refills are a plus for dine-in customers.Areas for ImprovementService can be slow and occasionally unfriendly during peak hours. The restaurant layout may not be ideal for takeout customers.Recent TrendsThere's an emphasis on friendly and attentive service from specific staff members and a positive experience with customized burger orders.Frequently Asked QuestionsWhere is Shake Shack Upper West Side located?Shake Shack Upper West Side is located at 366 Columbus Ave, New York, NY 10024, USA.What is the price range at Shake Shack Upper West Side?Shake Shack Upper West Side is listed as moderately priced.Where can I find the hours for Shake Shack Upper West Side?The listed hours for Shake Shack Upper West Side are shown in the Location & Hours section on this page. Hours can change, so confirm before visiting.How can I contact Shake Shack Upper West Side?Call Shake Shack Upper West Side at (332) 222-3422. Ask the restaurant directly about reservations or large parties.Photos of Shake Shack Upper West SideMainMore food guides for New YorkThe 7 Best Pizza Slices in New York City, Ranked7 restaurants →
