Park Lane Hotel New York

4.0(3,118)

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Location & Hours

Address

36 Central Park S South, New York, NY 10019, USA
New York, NY 10019
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(212) 371-4000

Restaurant Link

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About Park Lane Hotel New York

Airy quarters, some with Central Park views, in an upscale hotel with a chic restaurant & a bar.

Price range: moderately priced

Google-sourced data last fetched on July 12, 2025.

4.0/5

Based on 3,118 reviews

Recent Reviews

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Meshael Aj

2 weeks ago

The room itself was good, but the air conditioner was not cooling properly. Even after they upgraded our room, we faced the same issue the AC was still blowing warm air. We requested a portable AC, b...

Betuel Ispas

a month ago

I recently stayed at the Park Lane Hotel and had an incredible experience! The location is unbeatable, offering stunning views of Central Park and easy access to some of the best attractions in the ci...

Tanner Smith

a month ago

The hotel staff were absolutely incredible! Very hospitable and kind. The food was amazing as well. The room had a panoramic view of Central Park and was decorated beautifully. My only complaint would...

Louise Louise

2 months ago

When I visit New York, I always choose the Park Lane Hotel without fail. Although I occasionally stay at The Plaza or The Ritz-Carlton, their wide views cannot compare to those of Park Lane. During th...

Arianna Meadows

2 weeks ago

I am super sad to say that Park Lane did not live up to the expectations. My husband had communicated weeks in advance with someone about an earlier check-in and a change from a room with a King to a ...

What People Are Saying

Overall Experience

Customer experiences appear to be mixed, with some guests reporting exceptional stays while others experienced significant issues impacting their overall satisfaction. The average rating suggests a need for consistency in service and facilities.

Customer Favorites

Central Park views are a significant highlight, and the complimentary breakfast is also appreciated. The rooftop restaurant and general comfort after renovations are also positive aspects.

Atmosphere & Service

The staff is generally described as friendly and attentive, particularly at the front desk, though some reviewers noted a lack of follow-through from management. The hotel aims for a luxurious experience.

Value & Quality

The hotel is considered worth the cost for the views and overall experience, particularly compared to competitors, for some reviewers. However, unexpected charges and billing inconsistencies have negatively impacted others' perception of value.

Areas for Improvement

Air conditioning functionality is a recurring issue that needs to be addressed. Communication and resolution of billing discrepancies require significant improvement to avoid frustrating guests.