Starbucks

4.1(1,013)

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Location & Hours

Address

Grove Plaza, 2230 E Plaza Blvd, National City, CA 91950, USA
National City, CA 91950
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(619) 472-5318

Restaurant Link

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About Starbucks

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.

Price range: moderately priced

Google-sourced data last fetched on April 20, 2025.

4.1/5

Based on 1,013 reviews

Recent Reviews

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Shaye W

2 weeks ago

Worked for Starbucks for years and have never been treated this way. I went to use the bathroom where I was told by a rude girl that it was a "new policy" only customers can use the restroom. Apparen...

Jordan Salmond

3 months ago

This place has too be the worst place it used to be my go-to spot but has declined in the past 6months especially the night crew... more concerned about each other's school day and social issues. I t...

daniela v

3 weeks ago

Mariana is the sweetest barista and is very energetic, she always remembers my drink order, a white mocha with strawberry cold foam with two pumps of brown sugar!! makes the long drive thru line all w...

Antonio Ibarra

3 months ago

I got a hot coffee last night and but when we went to pick it up at the drive thru it was given to me cold, I got off my car to get it changed out and the workers on drive thru, I believe her name was...

Mudey School

3 months ago

Starbucks is so Lucky to have Rukiyo. Compassionate and caring and worth the stop. Will definitely stop by and drive through my next dental appointment to Tijuana. Thank you so much for being so aweso...

What People Are Saying

Overall Experience

The reviews present a mixed dining experience, with some customers praising specific employees and others detailing very negative encounters regarding service and policy enforcement. The overall sentiment is somewhat negative due to repeated issues with customer service and policy inconsistencies.

Customer Favorites

White mocha with strawberry cold foam and two pumps of brown sugar is one customer's favorite. Other specific food items are not commonly mentioned as favorites.

Atmosphere & Service

Compassionate and energetic baristas like Mariana and Rukiyo receive high praise for their service. However, other customers experienced rude and dismissive service, unprofessional behavior, and policy inflexibility.

Value & Quality

There is a complaint about receiving a cold coffee, implying issues with drink preparation or order accuracy. There are also complaints about food items being unavailable or being sold out after being suggested.

Areas for Improvement

The main areas for improvement are inconsistent policy enforcement, especially regarding restroom access, and staff behavior, including professionalism and attentiveness. Stock management and availability of menu items also require improvement.

Recent Trends

The recent reviews indicate potential issues with inconsistent policy adherence and a decline in customer service quality, especially concerning staff attitude and order fulfillment.