Pollo Tropical$3.9(2,008)Restaurant LinkView Photos✦AI Review SummaryLocation & HoursAddress741 NW 37th Ave, Miami, FL 33125, USAMiami, FL 33125United StatesGet DirectionsHoursCurrent open or closed status is unavailable.Monday10:00 AM – 12:00 AMTuesday10:00 AM – 12:00 AMWednesday10:00 AM – 12:00 AMThursday10:00 AM – 12:00 AMFriday10:00 AM – 12:00 AMSaturday10:00 AM – 12:00 AMSunday10:00 AM – 12:00 AMContact & LinksContact Information(305) 541-3161Restaurant LinkVisit Restaurant LinkAbout Pollo TropicalCounter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.Price rangeinexpensiveGoogle-sourced data last fetched on April 30, 2025. 3.9/5Based on 2,008 reviewsRecent ReviewsView all Google reviews →Vilma Morales3 months agoOrdered online for pickup, and they managed to screw my order. It seems like they don't even know their own menu. When I contacted customer service, I was offered a credit for some of the money I spen...Read moreLester Leyva4 months agoI visited Pollo Tropical for dine-in and ordered a TropiChop with Mojo Roast Pork. The meal was mostly good, but the beans were not up to their usual quality. At the counter, the staff member told me...Read moreElisa Lopeza month agoThe experience at this restaurant was disappointing from start to finish. The service was painfully slow, with long waits just to place an order and even longer for the food to arrive. When we finally...Read moreDesmond Brad2 weeks agoThey took all the booths out and have uncomfortable chairs. They overcooked my chicken. They give you bread with the family but no butter for the bread. The workers are rude and bathroom is nasty as w...Read moreSue Rivera4 weeks agoVery small place, didn’t have mango drink, didn’t have mojo for the yuca fries, very little meat on the chicken breast, very disappointing. Tables not cleaned. Nice staff.What People Are SayingOverall ExperienceThe overall dining experience is generally negative, with customers reporting issues related to food quality, service, and atmosphere. Customers expressed disappointment with the restaurant.Customer FavoritesThe TropiChop with Mojo Roast Pork and Yuca Fries were mentioned. Chicken breast was also mentioned.Atmosphere & ServiceCustomers reported uncomfortable seating, unclean tables and bathrooms, and inattentive or rude staff. Staff members were perceived as being more focused on social media than customers in one review.Value & QualityCustomers reported overcooked chicken, small portions of meat, lukewarm food, and beans that were not up to par. Bread was provided without butter.Areas for ImprovementFood quality consistency and attentive customer service need improvement. Focus should be placed on order accuracy, cleanliness, and staff attentiveness.Recent TrendsThere is a recent decline in customer satisfaction related to service and food quality. Customers report issues such as order inaccuracies and inattentive staff behavior.Frequently Asked QuestionsWhere is Pollo Tropical located?Pollo Tropical is located at 741 NW 37th Ave, Miami, FL 33125, USA.What is the price range at Pollo Tropical?Pollo Tropical is listed as inexpensive.Where can I find the hours for Pollo Tropical?The listed hours for Pollo Tropical are shown in the Location & Hours section on this page. Hours can change, so confirm before visiting.How can I contact Pollo Tropical?Call Pollo Tropical at (305) 541-3161. Ask the restaurant directly about reservations or large parties.Photos of Pollo TropicalMain
