Subway

3.8(91)

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Location & Hours

Address

809 Santa Cruz Ave
Menlo Park, California 94025
United States

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Hours

Business Hours Not Set

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Contact & Ordering

Contact Information

(650) 330-1692

Preferred Ordering

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3.8/5

Based on 91 reviews

Recent Reviews

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Paul Fernandez

2 months ago

It was a nice little shop, they only had 1 person working so they had easily got overwhelmed when myself and 2 others were acting but the ingredients are good

Julian Cisneros

2 years ago

Terrible customer service, soggy food, and little to no meat. I placed an in-store pickup and my food was not made until 10 minutes AFTER the max pickup time. After my sandwich was made, they left it ...

Sam B

8 months ago

My main issue is they never read notes online for making my sandwich. I always ask for them to put mayo and mustard on the bread and every time I come, they never do it. They put the mayo and mustard ...

Alessandro Bailetti

a year ago

This place was my favorite before and during the pandemic, but something happened when subway changed their menus a few months ago. Customer service is horrible lately too. If the owner or manager rea...

Eddy Arevalo

a year ago

The manager on duty was very nice and explained to me how the Bobo50% discount worked. He was very helpful and accommodating. Thank you for making my experience here pleasurable. The sandwiches were g...

What People Are Saying

Overall Experience

Mixed experiences are reported, ranging from positive interactions and satisfactory food to issues with customer service and food preparation, resulting in an average rating.

Customer Favorites

Sandwiches are mentioned as a central offering. No specific sandwich types were repeatedly praised.

Atmosphere & Service

Customer service is a recurring theme, with reports of both helpful and rude staff, as well as issues with staff attentiveness and order accuracy. One review mentions a specific manager who provided excellent service.

Value & Quality

Food quality varies, with mentions of good ingredients alongside complaints about soggy food and insufficient meat.

Areas for Improvement

Order accuracy and customer service are two primary areas for improvement. One review suggests retraining staff on proper sandwich preparation and customer interaction.

Recent Trends

Recent reviews highlight potential issues with staffing levels and adherence to customer requests, indicating a possible decline in service quality.

Frequently Asked Questions

Where is Subway located in Menlo Park?

Subway is located at 809 Santa Cruz Ave in Menlo Park, California. You can easily find it using the map in our Location section.

What type of food does Subway serve?

Subway specializes in local cuisine and is considered a affordable restaurant. Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

What are the operating hours of Subway?

The restaurant has regular business hours that may vary by day. Please see our detailed hours in the Location & Hours section.

Does Subway take reservations?

You can call (650) 330-1692 to inquire about reservations at Subway.

Is Subway good for groups?

Subway welcomes groups and can typically accommodate larger parties. It's recommended to call ahead at (650) 330-1692 if you're planning to visit with a large group.

Photos of Subway

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