Toll House Hotel

4.2(854)

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Location & Hours

Address

140 S Santa Cruz Ave, Los Gatos, CA 95030, USA
Los Gatos, CA 95030
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(800) 238-6111

Restaurant Link

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About Toll House Hotel

Understated rooms & suites with free Wi-Fi, plus a sophisticated eatery/lounge & a s'mores bar.

Price range: moderately priced

Google-sourced data last fetched on July 26, 2025.

4.2/5

Based on 854 reviews

Recent Reviews

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Amanda KC

a month ago

I will start off with the good things about the hotel. The location is great. Lots of stuff walking distance. Comfortable bed. Decent parking. The bad things: terrible customer service immediately. W...

marky _sh

a month ago

Beyond basic, terrible value. Over $300 a night for a room with zero comfort. Lots of outside noise, every footstep can be heard from rooms above/next door, zero food and drink facilities on site, no ...

Sade Cooper

4 months ago

Best hotel experience I've had in a while. I visited San Jose for a business trip and arrived hours prior to check in. I was extremely jetlagged but there were no rooms available. As soon as one beca...

Michael Escobar

2 months ago

Stayed here for my wedding. Rooms were nice and spacious. Bridal party had a great time on the Deck pre wedding. Also had the welcome party in the courtyard. I highly recommend staying here if you are...

Debbie and Paul Supp

3 months ago

We were the Photo Booth vendor for a wedding at the Toll House Hotel and absolutely loved the hotel. The venue was very clean and staff extremely friendly. They took care of the guests, had the area m...

What People Are Saying

Overall Experience

Reviews present a mixed experience, with positive mentions of event hosting and cleanliness contrasting sharply with complaints about value, noise, and service inconsistencies. The average rating suggests a need for improvements to ensure consistent positive experiences.

Customer Favorites

No specific dishes or menu items were mentioned in the reviews.

Atmosphere & Service

The hotel is noted for being clean, and some staff members were described as friendly and helpful, especially during emergencies. However, other reviews mention unfriendly staff and slow check-in processes.

Value & Quality

Some guests found the hotel overpriced for the room size and level of service provided. One review specifically criticized the lack of comfort and amenities relative to the cost.

Areas for Improvement

Check-in process needs streamlining and improved staff communication to avoid delays and misinformation. Addressing noise issues (both internal and external) and improving room sizes or comfort is necessary.

Recent Trends

Recent reviews highlight both positive wedding event experiences and negative feedback on room quality, noise levels, and check-in issues, suggesting inconsistent quality control.