Subway

3.3(107)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

75-1027 Henry St Suite 103
Kailua-Kona, Hawaii 96740
United States

Get Directions

Hours

Open • Closes Today at 10:00 PM

Monday9:00 AM - 10:00 PM

Tuesday9:00 AM - 10:00 PM

Wednesday9:00 AM - 10:00 PM

Thursday9:00 AM - 10:00 PM

Friday9:00 AM - 10:00 PM

Saturday9:00 AM - 10:00 PM

Sunday9:00 AM - 10:00 PM

Contact & Links

Contact Information

(808) 329-4822

Restaurant Link

Visit Restaurant Link

About Subway

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

Price range: inexpensive

Google-sourced data last fetched on June 25, 2025.

3.3/5

Based on 107 reviews

Recent Reviews

View all Google reviews →

Jack Chen

3 months ago

Worst customer service and worst-looking sandwiches I’ve ever had. From the moment we ordered, the worker had a terrible attitude—rude, sassy, impatient, and acting like we were wasting time. It was ...

Jason Harbaugh

2 weeks ago

There are 4 subways to choose from in this area. My experience today has reduced it to 3, and it was 100% avoidable. I eat here a lot, mostly doing online orders and the same sub nearly every time. I...

Chris DeBie

4 months ago

Got here at 8:30pm on Friday the 14th of February 2025..as we were trying to open the door the male and female worker told us the store was closed because there were no cuatomers... well there were 4 ...

Aidan Morgan

6 months ago

My fiance and I ordered sandwiches through their app for online pick up on separate phones so we could use deals. My order went through at about 9:12, my fiance ordered a few minites later and his was...

Maly Romero - Discover The Big Island Real Estate

2 years ago

My family and I recently dined at the Subway In Kailua Kona. Our experience was simply fantastic. Here's a detailed breakdown of our visit. The sandwich artist crafted an absolutely delicious chicken...

What People Are Saying

Overall Experience

The dining experiences appear to be overwhelmingly negative, with many customers reporting significant issues. Frustration stems from poor service, subpar food quality, and inconsistent operational practices.

Customer Favorites

The reviews mention chicken sandwiches and meatball subs. However, the quality of these items is inconsistent.

Atmosphere & Service

The atmosphere is not significantly mentioned, but poor customer service is a recurring theme, involving rude, impatient, and condescending staff, particularly a specific manager. The staff are also noted to be potentially lazy.

Value & Quality

Several reviews describe the food quality as very poor, with issues like hard bread, poorly made sandwiches, and incorrect ingredients. No information on pricing or portion sizes is given.

Areas for Improvement

The most critical areas for improvement are customer service, particularly addressing the behavior of a specific manager, and ensuring food quality consistency. Also, the restaurant should update posted hours when changed.

Recent Trends

Recent reviews show ongoing issues with staff attitude, food preparation, and adherence to posted business hours. The behavior of the manager is a common complaint.