KFC

3.5(722)

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Location & Hours

Address

1526 N Loop W
Houston, Texas 77018
United States

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Hours

Business Hours Not Set

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Contact & Ordering

Contact Information

(713) 864-5660

Preferred Ordering

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3.5/5

Based on 722 reviews

Recent Reviews

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Sterling

2 months ago

I would like to report disappointing service. My experience was awful at this location. I arrived at the box at 930PM. I was never acknowledged. After 3 mins I said hello. The response was “give me a ...

Sean Schisler

9 months ago

Unlike Lockwood store this ones food is fresh!! Biscuits are soft and fluffy!! Chicken was nice and golden brown not dark brown like Lockwoods. My only wish would be that they add green beans and brin...

Terrell

2 months ago

Uber delivers should be sealed food and drinks just like McDonald's do. I received open food. Per Texas food safety regulations require food to be protected from contamination during storage, handling...

JD

3 months ago

I want to give this place its props for keeping such a clean eating area, cooking area and probably the cleanest bathrooms in the area. The people that work here are always on point and super respectf...

Catie

4 months ago

I normally dont have any issues here, but today the customer service was awful. I had requested a large sweet tea lite ice with my food. When I got to the window the young man asked to clarify sweet o...

What People Are Saying

**Overall Experience

** The dining experience is highly mixed, with some customers praising cleanliness and fresh food, while others reported severe dissatisfaction due to poor service, order inaccuracies, and food quality issues. The overall sentiment suggests a notable inconsistency in customer experience.

**Customer Favorites

** Customers particularly appreciated the soft and fluffy biscuits and the nice, golden brown chicken. Some expressed a desire for the addition of green beans and the return of the strawberry shortcake dessert.

**Atmosphere & Service

** High praise was given for the clean eating areas, cooking areas, and bathrooms, with some staff described as on point and respectful. Conversely, several reviews highlighted significant issues including staff being unacknowledged, rude, nonchalant, lacking empathy, and engaging in disrespectful behavior.

**Value & Quality

** Food quality varied, with some enjoying fresh food and well-cooked chicken, while others received cold items such as fries, tenders, and sandwiches, or incorrect orders. Concerns were also raised about unsealed delivery food, violating food safety expectations.

**Areas for Improvement

** Critical areas for improvement include enhancing customer service through better acknowledgment, politeness, and empathy, ensuring complete accuracy for both food and drink orders, maintaining proper food temperature, and implementing sealed packaging for delivery items. Drive-thru line management also needs attention.

**Recent Trends

** Recent customer feedback indicates a clear divide, with some experiences being highly positive regarding cleanliness and food freshness, directly contrasted by others detailing extremely poor customer service, order errors, cold food, and concerns over unsealed delivery packaging.

Frequently Asked Questions

Where is KFC located in Houston?

KFC is located at 1526 N Loop W in Houston, Texas. You can easily find it using the map in our Location section.

What type of food does KFC serve?

KFC specializes in local cuisine and is considered a affordable restaurant. Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.

What are the operating hours of KFC?

The restaurant has regular business hours that may vary by day. Please see our detailed hours in the Location & Hours section.

Does KFC take reservations?

You can call (713) 864-5660 to inquire about reservations at KFC.

Is KFC good for groups?

KFC welcomes groups and can typically accommodate larger parties. It's recommended to call ahead at (713) 864-5660 if you're planning to visit with a large group.

Photos of KFC

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