Jack in the Box

3.2(1,538)

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Location & Hours

Address

9424 Homestead Rd
Houston, Texas 77016
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(713) 631-7370

Restaurant Link

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About Jack in the Box

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.

Price range: inexpensive

Google-sourced data last fetched on March 21, 2026.

3.2/5

Based on 1,538 reviews

Recent Reviews

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Creiby Escobar

6 months ago

I get that it's a quick and cheap place, but they really overdo it. What annoys me the most is the service; it's really bad. We're not asking for a handout. I feel like if you don't like your job, you...

elisa garza

6 months ago

Purchased a bacon ultimate cheeseburger and received an ultimate cheeseburger instead. Ordered a meal and two additional large fries and only rec'd 2 in total, asked for fresh tacos and fries and they...

Cindy Saavedra

6 months ago

Lobby is always closed. Drive thru intercom doesn’t work. They take orders at the window, make the food, give it to customer, obviously one at a time. One car can take up to 10 mins to leave once arri...

Anthony Torres

a month ago

Roger has an amazing attitude and great customer service! I stopped by around 12:30am right now and the food was hot and fresh and customer service was on point. Hopefully he’s able to see this commen...

Kay C

4 months ago

Order was wrong 3 times. I finally get the right order and it’s not even cooked! The bread is hard and stale! Would you eat this???

What People Are Saying

Overall Experience

The overall dining experience appears to be very poor, with a consistently low rating driven by multiple negative experiences.

Customer Favorites

Bacon ultimate cheeseburger and tacos were specifically mentioned in customer orders.

Atmosphere & Service

While one review praises an employee named Roger for excellent service, multiple others cite consistently poor customer service, long wait times, and unfriendly staff.

Value & Quality

One reviewer stated the restaurant is a "quick and cheap place," but food quality is repeatedly criticized, with mentions of uncooked food, stale bread, and soggy items.

Areas for Improvement

Improving order accuracy and food quality (freshness and proper cooking) are critical.

Recent Trends

More recent reviews indicate positive experiences with customer service and food quality; however, older reviews point to recurring issues with long wait times, incorrect orders, and poor food quality.