Subway

3.9(98)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

194 Kilauea Ave Unit 104
Hilo, Hawaii 96720
United States

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Hours

Closed • Opens Today at 7:00 AM

Monday7:00 AM - 9:00 PM

Tuesday7:00 AM - 9:00 PM

Wednesday7:00 AM - 9:00 PM

Thursday7:00 AM - 9:00 PM

Friday7:00 AM - 9:00 PM

Saturday7:00 AM - 9:00 PM

Sunday7:00 AM - 9:00 PM

Contact & Links

Contact Information

(808) 935-9217

Restaurant Link

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About Subway

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

Price range: inexpensive

Google-sourced data last fetched on April 30, 2025.

3.9/5

Based on 98 reviews

Recent Reviews

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Mary Chalabi

8 months ago

8/5/24 at 4:44 pm subway location 194 kilauea ave suite 104 I was looking very forward to buying my husband a Subway! I have never felt so humiliated, I've been eating Subway for a decade and never ex...

Marla Mae

a week ago

Very rude and unfriendly. They were out of all of the condiments so I got avocado so my sandwich would have something besides meat which cost an extra 1.79. The food was so-so without condiments and p...

Charity Graham

10 months ago

Considering this is a restaurant on making thing YOUR way and what you want on it… It’s 50/50 on if you’re going to get a nice / decent worker. Sometimes they’re amazing and nothing but praise and y...

Nancy Cook Lauer

11 months ago

Ever since this store put up a metal shield that blocked our view of workers starting the sandwiches, this store has cheated us of some of our meat. Specifically, the All-American Club says it comes ...

Mystique River

a year ago

So many ppl in line n the workers are all focused on online orders with a hole line goin out the door.. very poor service

What People Are Saying

Overall Experience

Customer experiences are largely negative, citing issues with service, food quality, and order accuracy. The overall sentiment suggests considerable dissatisfaction.

Customer Favorites

The "Outlaw" sub and the "All-American Club" are mentioned by name, but not necessarily as favorites, as the experiences were negative. No dishes are explicitly praised as favorites.

Atmosphere & Service

Reviews mention rude, unfriendly, and unprofessional staff. There are also mentions of employees touching themselves or objects with gloves and then touching food.

Value & Quality

Customers expressed concern about portion sizes, missing ingredients, and overall food quality. Additional charges for substitutions, like avocado, were also mentioned.

Areas for Improvement

The most common areas for improvement include staff politeness and food handling practices. Order accuracy and ensuring ingredients are included as advertised are also crucial.

Recent Trends

More recent reviews highlight issues with rudeness, missing items, and prioritization of online orders over in-person customers. Condiment availability was also a recent concern.