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Starbucks in Hilo, main image

Starbucks

$$
4.2(836)
Restaurant LinkView Photos✦AI Review Summary

Location & Hours

Address

438 Kilauea Ave, Hilo, HI 96720, USA
Hilo, HI 96720
United States
Get Directions

Hours

Closed • Opens Thursday at 3:30 AM
Monday3:30 AM - 9:00 PM
Tuesday3:30 AM - 9:00 PM
Wednesday3:30 AM - 9:00 PM
Thursday3:30 AM - 9:00 PM
Friday3:30 AM - 9:30 PM
Saturday3:30 AM - 10:00 PM
Sunday4:00 AM - 9:00 PM

Contact & Links

Contact Information

(808) 933-3094

Restaurant Link

Visit Restaurant Link

About Starbucks

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.

Price range
moderately priced

Google-sourced data last fetched on April 30, 2025.

4.2/5
Based on 836 reviews

Recent Reviews

View all Google reviews →

K Pahl-Duffy

3 months ago

Strangest Starbucks I've seen. There's not enough furniture to fill the space so it feels makeshift and all the power outlets have been covered up so that nobody can charge anything despite every cust...

Kurtis J. Samchee

4 months ago

Great pit stop here on a beautiful road trip through Honolulu. Quick service. Would have loved to check out the city of Hilo a bit more but time restrictions prevented it. Great historic hub.

JustShan

a month ago

Drinks are good, but if you are in a hurry and expect staff to be polite, this is the wrong place. Often wait over 20 mins for my drink. Employees appear to be miserable and are often rude.

Vanda Bartos

3 months ago

The staff works really well together, and it seems they have fun at work, which helps you feel relaxed despite it being a really busy place, especially in the morning. The Pistachio Cream Cold Brew is...

Joe Hewitt

3 months ago

They randomly close the cafe and go drive through only several days a week and have been doing this for over a year claiming they’re short staffed. It can’t be that hard to hire in Hilo, something fis...

What People Are Saying

Overall Experience

The dining experience appears inconsistent, with some customers reporting positive experiences while others encountered significant issues. The overall sentiment is mixed, reflecting variability in service and store conditions.

Customer Favorites

The Pistachio Cream Cold Brew is a customer favorite. No other standout dishes or menu items are mentioned frequently.

Atmosphere & Service

Staff interactions are a point of contention; some customers describe the staff as working well together and creating a relaxed atmosphere, while others report rudeness and long wait times. The store's ambiance is criticized for feeling makeshift due to insufficient furniture, covered power outlets, and maintenance issues like leaks being inadequately addressed.

Value & Quality

No specific comments regarding pricing, portion sizes, or food quality are provided in the reviews, besides the drink being "good."

Areas for Improvement

Inconsistent staffing leading to unpredictable closures and drive-through-only service is a major concern. Addressing maintenance issues promptly and improving customer service are needed.

Recent Trends

Recent reviews indicate ongoing issues with slow service and potentially rude staff. There are also concerns about the store’s physical condition and unexpected closures.

Frequently Asked Questions

Where is Starbucks located?

Starbucks is located at 438 Kilauea Ave, Hilo, HI 96720, USA.

What is the price range at Starbucks?

Starbucks is listed as moderately priced.

Where can I find the hours for Starbucks?

The listed hours for Starbucks are shown in the Location & Hours section on this page. Hours can change, so confirm before visiting.

How can I contact Starbucks?

Call Starbucks at (808) 933-3094. Ask the restaurant directly about reservations or large parties.

Photos of Starbucks

Starbucks restaurant in Hilo - main photo
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