Jack's Family Restaurant

4.0(1,080)

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Location & Hours

Address

14445 US-431
Guntersville, Alabama 35976
United States

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Hours

Business Hours Not Set

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Contact & Ordering

Contact Information

(256) 486-9399

Preferred Ordering

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4.0/5

Based on 1,080 reviews

Recent Reviews

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Bob Reed

2 months ago

We stopped at this Jack's in Guntersville for lunch. The help was very nice. Half of our order was to be prepared special and it was served exactly as ordered which we greatly appreciated. The Big Jac...

Candy Widner

7 months ago

I ordered two family deals spent $50 was missing fries got half a cup of clumped gravy for two containers of potatoes and the chicken was so spicy I can't even eat it. The mashed potatoes weren't even...

Mattison Sanders

10 months ago

Visited today 5/26. Extremely disappointed with our visit. The food was hot, fresh enough and quick. Our issue was with the overall dirtiness of the restaurant and flies swarming us while we ate. It w...

Jake

a month ago

Waited 20 minutes for chicken fingers. Watched a worker, then serve herself a plate and walk out the door without serving the customer in the lobby. Got mashed potatoes that weren’t mixed. They were l...

Carolynbearden

a month ago

Chicken was dry like it had been under light to long. Green beans and potatoes were good. Milk shake didn't have enough flavor 😞

What People Are Saying

Overall Experience

The overall dining experience appears to be negative, with recurring issues related to food quality, service speed, and cleanliness. Many customers reported significant dissatisfaction.

Customer Favorites

Fries were mentioned as a missing item when ordering family meals, suggesting they are a popular item. The Big Jack combo was considered very good by one customer.

Atmosphere & Service

Some customers complimented the staff for being nice and accommodating special requests; however, others noted slow service, inattentive staff, and overall restaurant dirtiness with issues such as flies, dirty tables, and unclean bathrooms.

Value & Quality

Several customers complained about the food quality, citing dry chicken, improperly mixed and dry mashed potatoes, and overly spicy chicken. One customer mentioned spending $50 on a family meal with missing items.

Areas for Improvement

Restaurant cleanliness is a major area for improvement, with multiple complaints about dirty tables, floors, bathrooms, and flies. Food quality, including chicken dryness and potato consistency, also requires attention.

Recent Trends

Recent reviews highlight ongoing concerns about food quality issues like dryness and improper preparation, coupled with slow service and cleanliness problems within the dining area.

Frequently Asked Questions

Where is Jack's Family Restaurant located in Guntersville?

Jack's Family Restaurant is located at 14445 US-431 in Guntersville, Alabama. You can easily find it using the map in our Location section.

What type of food does Jack's Family Restaurant serve?

Jack's Family Restaurant specializes in local cuisine and is considered a affordable restaurant. Fast-food chain serving standard American eats such as burgers, fries & milkshakes.

What are the operating hours of Jack's Family Restaurant?

The restaurant has regular business hours that may vary by day. Please see our detailed hours in the Location & Hours section.

Does Jack's Family Restaurant take reservations?

You can call (256) 486-9399 to inquire about reservations at Jack's Family Restaurant.

Is Jack's Family Restaurant good for groups?

Jack's Family Restaurant welcomes groups and can typically accommodate larger parties. It's recommended to call ahead at (256) 486-9399 if you're planning to visit with a large group.

Photos of Jack's Family Restaurant

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