Papa Johns Pizza

3.5(206)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

632 Terry Pkwy
Gretna, Louisiana 70056
United States

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Hours

Open • Closes Thursday at 12:00 AM

Monday10:00 AM - 12:00 AM

Tuesday10:00 AM - 12:00 AM

Wednesday10:00 AM - 12:00 AM

Thursday10:00 AM - 12:00 AM

Friday10:00 AM - 1:00 AM

Saturday10:00 AM - 1:00 AM

Sunday10:00 AM - 12:00 AM

Contact & Links

Contact Information

(504) 362-7272

Restaurant Link

Visit Restaurant Link

About Papa Johns Pizza

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.

Price range: inexpensive

Google-sourced data last fetched on November 15, 2025.

3.5/5

Based on 206 reviews

Recent Reviews

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Brooke Richard

4 months ago

Absolutely horrible customer service!! I ordered a pizza online, the same pizza that I have ordered for maybe 8 years now, & it came undercooked with toppings missing. I called to speak to a manager, ...

E Amaya

a week ago

Only thing impressive is how hard people work to NOT work. I placed a PICK UP order almost an hour before close, it was confirmed. I show up 1145 5 mins after I’m told it’s ready… for the cashier to c...

Curtis Cunningham

a year ago

Great pizza every time, thank-you. No place is perfect, but this Papa John's usually does an outstanding job. Most of their employees are pleasant & helpful. They are a little pricier than the comp...

Mike & Renee Calligan

6 months ago

My elderly mother ordered 3 pizzas from Papa John's in Terrytown, one which they sent the wrong order. AND... as we waited for the pizza to be delivered, 15 minutes after they were supposed to deliver...

Richard X (Big 'O' Food Reviews)

a year ago

This place is NORMALLY PRETTY DECENT. BUT iv found that here lately quality has dipped (at least on delivery) its been taking close to an hour or longer for pizza me personally have gotten two cold p...

What People Are Saying

Overall Experience

Customer experiences are largely negative, indicated by the low average rating, with complaints focusing on order accuracy, food quality, and customer service.

Customer Favorites

Pizza is a frequently ordered item, specifically mentioned in multiple reviews. Buffalo wings and New York style pepperoni pizza are also mentioned.

Atmosphere & Service

Service is frequently criticized as rude, unprofessional, and unhelpful, including instances of being hung up on or ignored. A few customers note the employees can be pleasant and helpful.

Value & Quality

Some customers find the pizza pricier than competitors but worth it when of high quality, however, many express dissatisfaction with the food quality, including undercooked, cold, or incorrect orders.

Areas for Improvement

Order accuracy and improved customer service (including addressing complaints and taking accountability) are needed. Food quality needs improvement, with specific attention to ensuring pizzas are fully cooked and served hot.

Recent Trends

Recent reviews indicate a decline in quality and service, with issues like cold pizzas, incorrect orders, and poor customer service interactions being reported.