The Royal Sonesta Chicago Downtown

4.2(3,173)

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Location & Hours

Address

71 E Wacker Dr
Chicago, Illinois 60601
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(312) 346-7100

Restaurant Link

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About The Royal Sonesta Chicago Downtown

Refined lodging offering polished quarters with Wi-Fi, plus American dining, a bar & a gym.

Price range: moderately priced

Google-sourced data last fetched on April 4, 2025.

4.2/5

Based on 3,173 reviews

Recent Reviews

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A F

a week ago

Overall great experience from the bellmen to the housekeeping staff. Everyone was extremely friendly! The rooms were very clean and the hotel is centrally located. We could see the river from our room...

Marissa Goudeseune

3 weeks ago

Royal Sonesta Downtown is absolutely breathtaking. Extremely convenient location, beautiful and clean rooms, and amazing views from our room (pictured), all for a very reasonable price! What really se...

sanya sahela

4 weeks ago

I had an amazing stay at the Royal Sonesta Chicago Downtown! From the moment I arrived, the service was outstanding. The front desk staff was exceptional—friendly, professional, and always willing to ...

Mikael M.

3 weeks ago

Lots of better hotels in town with better service. This was a frustrating stay to say the least. Breakfast. NO Parking. NO Opening Windows. NO Connecting rooms. NO Pool. NO Hot Tub. NO Microwave. NO...

Shannon Gant

2 weeks ago

The service and consistency were not up to par. I received a variety of details from different hotel staff on the service details of the bar/restaurant. Being here a few days, it was different based o...

What People Are Saying

Overall Experience

The average rating of 3.6/5 indicates a mixed experience, with some customers highly satisfied and others dissatisfied with their stay at the Royal Sonesta Chicago Downtown.

Customer Favorites

Mentioned favorites include the friendly staff, clean rooms, central location, and great views of the river and city.

Atmosphere & Service

Guests appreciated the welcoming and helpful staff, particularly highlighting Lucas, the bellman, for his exceptional service and local recommendations.

Value & Quality

Positive comments focused on the reasonable pricing, cleanliness of rooms, and the convenience of the hotel's location. No specific comments on food quality were provided.

Areas for Improvement

Guests mentioned areas for improvement such as inconsistent service, lack of amenities like breakfast, parking issues, and limited services like early check-in without extra fees.

Recent Trends

Recent reviews highlighted the importance of excellent customer service, with specific mentions of staff members like Lucas positively impacting guests' experiences. Consistency in service quality and the availability of amenities were key concerns raised by dissatisfied customers.