Swissotel Chicago

4.4(5,833)

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Location & Hours

Address

323 W Wacker Dr
Chicago, Illinois 60601
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(312) 565-0565

Restaurant Link

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About Swissotel Chicago

Contemporary lodging with 2 upscale restaurants & a cocktail bar, plus a fitness center.

Price range: moderately priced

Google-sourced data last fetched on April 4, 2025.

4.4/5

Based on 5,833 reviews

Recent Reviews

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Lisa Munoz

2 weeks ago

Stayed 5 nights for a work conference. The staff--from valet and front desk to housekeeping and restaurant were all so friendly and helpful. Rooms have gorgeous views. I appreciate the sustainability ...

Lisa

2 months ago

Walkable location near LSD and Navy Pier. Warmly welcomed at check in. Reasonable $25 daily resort fee can be used in the Amuse restaurant. I felt I was the only guest on the floor, very quiet. Lobby ...

Sola Awofala

a month ago

This is a great hotel that I stay at every time I visit Chicago. The location is excellent on the Chicago River and minutes' walk to the Magnificent Mile or the Loop. What is so nice about the hotel i...

Tom Kanupke

a week ago

Great hotel in Great location. Upgraded our room for our anniversary. Great views of the river and lake. Even have us a bottle of prosecco and desserts. Lobby was nice and modern with a good bar and s...

Apryl West

a month ago

Stayed here on a Saturday. Checked in after 5pm the receptionist was pleasant. Found out there is an additional 100 due for incidentals. The decor in the lobby was nice and two restaurants. We used sp...

What People Are Saying

Overall Experience

Customers had an excellent experience at the hotel, with an average rating of 4.8/5. Guests appreciated the location, service, and amenities provided.

Customer Favorites

Guests particularly enjoyed the views of the river and lake, as well as the complimentary prosecco, desserts, and breakfast options mentioned in the reviews.

Atmosphere & Service

The staff received high praise for being friendly, helpful, and providing excellent service consistently. The modern lobby, comfortable rooms, and quiet ambiance were also highlighted.

Value & Quality

While guests found the hotel to offer great value for the experience provided, some mentioned that the beds could be more comfortable for an improved stay.

Areas for Improvement

Some guests suggested improving the comfort of the beds for a better night's sleep. Additionally, a few mentioned the lack of certain amenities like microwaves or bathrobes in the rooms.

Recent Trends

Recent reviews highlighted the warm welcome at check-in, spacious rooms, excellent water pressure in the bathrooms, and the convenience of nearby amenities like restaurants and grocery stores.