Subway

3.9(138)

Restaurant Link View Photos AI Review Summary

Location & Hours

Address

13 William Kelly Square
Boston, Massachusetts 02128
United States

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Hours

Closed • Opens Thursday at 9:00 AM

Monday9:00 AM - 10:00 PM

Tuesday9:00 AM - 10:00 PM

Wednesday9:00 AM - 10:00 PM

Thursday9:00 AM - 10:00 PM

Friday9:00 AM - 10:00 PM

Saturday9:00 AM - 10:00 PM

Sunday9:00 AM - 10:00 PM

Contact & Links

Contact Information

(617) 561-0061

Restaurant Link

Visit Restaurant Link

About Subway

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

Price range: inexpensive

Google-sourced data last fetched on April 30, 2025.

3.9/5

Based on 138 reviews

Recent Reviews

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Reanna Roy

5 months ago

Really nice location, employees helped me find my sandwich choice and were quick and efficient!

Raff Gar

a year ago

I've been here for many years, at least 3 times a week, and they decided to cover the protein section with a metal plate, I talked to the manager and said that it is a merchant decition related with t...

Sophia Tessier

11 months ago

Awful. I come in at 9:15 pm on Wednesday may 22 and I am told they are closed. Mind the doors are unlocked and the food is still out and had just started putting it away. He was very disrespectful and...

Maria Perez

a year ago

Will not be going back. Wanted to get a philly and the workers just looked at me like I had 3 eyes and ended up getting LOTS of attitude. Got out with a ham and cheese sandwich that I didn't even ask ...

Effie Mathew

a year ago

Great customer service, lots of laughs and smiles. Always love going to Subway for a good nightcap chocolate chip cookie. Don’t forget to warm it up! Churro was not great.

What People Are Saying

Overall Experience

The dining experience appears inconsistent, with ratings ranging from very positive to highly negative, resulting in a mixed overall impression. Many customers reported issues with service and/or food quality.

Customer Favorites

Chocolate chip cookies are a popular item. Specific sandwich preferences are sometimes noted, like a desire for a Philly cheesesteak.

Atmosphere & Service

Some customers reported friendly and efficient service. Others cited disrespectful behavior, lack of knowledge, and unwillingness to fulfill orders.

Value & Quality

Some concern was expressed regarding portion sizes due to a change in the protein section display. One customer felt the alternative sandwich they received was not of satisfactory quality.

Areas for Improvement

Significant improvement is needed in employee training and customer service, particularly regarding order accuracy and respectful interactions. Addressing operational inconsistencies like early closures with doors unlocked is also critical.

Recent Trends

Recent reviews highlight issues with service quality and adherence to posted hours. One recent positive review mentioned efficiency and helpfulness, but the negative experiences seem to outweigh the positive.