Whataburger

4.2(2,547)

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Location & Hours

Address

1900 Decker Dr
Baytown, Texas 77520
United States

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Hours

Business Hours Not Set

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Contact & Links

Contact Information

(281) 428-7257

Restaurant Link

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About Whataburger

Circa-1950 fast-food chain for counter-serve burgers, some stacked with multiple patties.

Price range: inexpensive

Google-sourced data last fetched on February 19, 2026.

4.2/5

Based on 2,547 reviews

Recent Reviews

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Josh Burgoin

5 months ago

I am extremely disappointed with my recent experience at this Whataburger location. After placing a simple order, I was forced to wait far longer than reasonable—only to finally receive food that was ...

Waleed Darwish (Wally Jo)

6 months ago

This place is one of the most organised, clean, safe, burger places I've ever seen, and I'm not saying it's the only one. Delivery is provided, and curbside pickup has six spots at the front door. Wh...

Irene Aguirre

a month ago

Where do I start!!!! This whataburger is amazing! Great service, great food not to MENTION SYLVIA!!!!! In a world where customer service has really gone sour SYLVIA makes all the difference! Shes alwa...

Braydon Foster

4 months ago

Whataburger absolutely deserves all five stars! The food was fresh, hot, and perfectly made — exactly what you hope for every time you stop by. But what really made my visit stand out was the incredib...

Kassy Salazar

a month ago

Food was great but i put a one star due to their night shift, Val. Im not the type to write reviews but this employee really disturbed me. She was very impolite when i entered and clearly inexperience...

What People Are Saying

Overall Experience

Customer experiences are mixed, ranging from very positive to extremely negative, indicating inconsistency in service and food quality. The average rating suggests that while some customers are highly satisfied, others are significantly disappointed.

Customer Favorites

Mentions of specific favorite dishes are limited, but the reviews generally highlight the expectation of fresh, hot, and perfectly made food. Some reviewers express a general satisfaction with the food when it meets expectations.

Atmosphere & Service

Service experiences vary widely, with some customers praising specific employees like Sylvia, James, Ava, and Taylor for exceptional customer service, politeness, and attentiveness. Other customers reported negative experiences with impolite, inexperienced, or dismissive staff, including a manager.

Value & Quality

Some reviewers highlighted the expectation of quality and hospitality, while others were disappointed by undercooked and cold food. The reviews also mentioned cleanliness and organization as positive aspects.

Areas for Improvement

Areas for improvement include addressing inconsistent food preparation (undercooked, cold) and ensuring consistent, positive customer service across all shifts, especially during night shifts and from management. Wait times were also cited as an area needing improvement.

Recent Trends

Recent reviews show a stark contrast between exceptional service experiences and very poor ones, particularly regarding staff attitude and responsiveness to complaints. This suggests a potential issue with training or consistency in service standards.